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Welcome to englishtown.com and Englishlive.com, the premier service for people around the world to learn English.
This agreement (the “Agreement”) represents the entire contract between you and EF Englishtown with respect to the above mentioned site(s) (the "Site") and, if applicable, the fee-based subscription services therein.
By visiting, becoming a member of, purchasing a gift subscription from, or subscribing to Englishtown, you agree, without qualification, to be bound by the terms and conditions (the “Terms”) of use set out below.
By using the information, tools, features and functionality located on Englishtown.com or Englishlive.com (together the "Service" or the "Services"), you agree to be bound by this Agreement and the Terms, whether you are a "Visitor" (which means that you simply browse the EF Englishtown website) or you are a "Member" (which means that you have registered with EF Englishtown). The term "you" or "User" refers to a Visitor or a Member. The term "we" refers to EF Englishtown. If you wish to become a Member, communicate with other Members and/or make use of the Service, you must read this Agreement and indicate your acceptance during the registration process.
If you do not agree with all the Terms, do not use the Site.
Please review all of the Terms carefully before using the Site.
By using the Site, you agree to be bound by the Terms and confirm that you are over the age of 16 and able to form legally binding contracts.
Before you continue, you should print or save a local copy of this Agreement for your records.
In providing the Services, we do not actively monitor the display, transmission and exchange of Material (defined below) that is accessible by means of the Services, nor do we maintain any obligation to do so except as otherwise determined by us or required by the laws of applicable jurisdictions. However, subject to the terms of our Privacy and Security Policy, we reserve the right to monitor the Services for purposes of determining that their usage is in compliance with these Terms and applicable laws. In addition, and as described elsewhere in these Terms, we maintain an absolute and unconditional right to review and remove material accessible by or transmitted through the Services that, in our sole discretion, we believe is in violation of the law of these Terms or is unacceptable to us in our sole discretion.
From time to time and without prior notice to you, we may change, expand and improve the Site and Services. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services or portions of the Site. Any modification or elimination of the Services will be done in our sole and absolute discretion and without an ongoing obligation or liability to you, and your use of the Site and Services do not entitle you to the continued provision or availability of the Site and Services.
EF Englishtown offers you a non-transferable, non-exclusive, limited right to access, use and display the content of this Site, provided that you comply with this Agreement and the Terms as set out in full. The materials of this Site are provided to you only for your private, non-commercial use. Certain services of this Site are available only to registered members of EF Englishtown.
By electing to purchase a subscription or register for a trial of EF Englishtown, you agree to be bound by the terms and conditions set out below in section 9 in the EF Englishtown billing policy.
Your right to access and use Englishtown.com and the Service is personal to you and is not transferable by you to any other person or entity. You are only entitled to access and use EF Englishtown for lawful purposes.
You are responsible for maintaining the secrecy of your EF Englishtown account (the "Account"), username and password. You agree to notify EF Englishtown of any unauthorized use of your EF Englishtown Account. In order for the Service to function effectively, you must also keep your registration information up to date and accurate. If you do not do this, the accuracy and effectiveness of the Service to you will be affected.
In our sole and absolute discretion, we may terminate your Account, or modify, reclaim or remove any username associated with your Account, for any reason (including for reasons related to unlawful or unauthorized usage) and we are under no obligation to retain a record of your Account or any data or information that you may have stored by means of the Account and/or the Services.
Your access and use of Englishtown.com may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of Englishtown.com or other actions that EF Englishtown, in its sole discretion, may elect to take. EF Englishtown is not responsible for any loss resulting from your using any of EF Englishtown's services, software, materials, audio or video files, content, or communications.
All materials of EF Englishtown, including content, text, images, software, audio and video files, documentation, Email English and the Site remain at all time the sole property of EF Englishtown or its suppliers. Such aforementioned materials are protected under international copyright, trademark and other intellectual property laws. You may not post, distribute, sublicense, translate or reproduce in any way any copyrighted materials, trademarks or other proprietary information without the prior express written consent of the Englishtown.
You agree that you will not:
Your use of our Site and any personal information or other information about you collected by Englishtown.com through, or in connection with, the Site (other than User Generated Content) is subject to our Privacy and Security Policy.
As indicated in the Terms, our Site is not designed to attract children under the age of 16. We do not knowingly collect personally identifying information from anyone under the age of 16 unless we first obtain permission from that child's parent or legal guardian.
For questions about our online privacy and security policy for children please refer to the Privacy and Security Policy.
EF Englishtown strives to create a global community of English language learners. As such, EF Englishtown provides users with the ability to post messages, use chat rooms, and find English resources, such as pen pal correspondents, local English schools and job offers. You are solely responsible for the content of these messages as set out in this Agreement. In addition, by using these services, you agree to not publish, contribute or post any material that:
You will be required to register and create an account with EF Englishtown in order to access certain features of the Site and Services. Information gathered through the registration process and information related to your account will be subject to these Terms as well as to our "Privacy and Security Policy". You represent and warrant that you will not create an Account for anyone other than yourself without permission, that all information provided by you when creating an Account is true, accurate and complete, and that you will maintain, at all times, true, accurate and complete information related to your Account.
Certain materials and functionalities of EF Englishtown Site are available only through the purchase of an "EF Englishtown Program Subscription". Pursuant to this Agreement you are responsible for any charges associated with connecting to the Site. EF Englishtown reserves the right to change the subscription fees in effect or institute new fees at any time, upon reasonable notice posted on the site and emailed to current subscribers.
By purchasing a subscription to the EF Englishtown program you agree to be bound to the following terms:Billing Policies
EF Englishtown fees are exclusive of any applicable VAT or taxes, interest or installment fees charged by the credit card company, or other fees associated with connecting to the Internet.
EF Englishtown guarantees that every credit card transaction you make at EF Englishtown is 100% secure. If at any time you wish to check on the status of your subscription, please login and visit the Account Status page in your Personal File.
You can always find current subscription prices posted in the checkout pages and occasionally in other pages of our website. Your paid subscription to an EF Englishtown Program gives you access to some or all of EF Englishtown’s course services, including teacher-led voice and text discussions, patented game technology, University-certified curriculum and courses ranging from Beginner to Advanced, Business to TOEFL and TOEIC preparation. The exact contents of your paid subscription and the features to which you do and do not have access is clearly set forth and accessible at all times in the logged-in section of the Site under “Help & Settings > My Account > Account Status”.
If your paid subscription contains teacher-led classes, whether group or private, those sessions are delivered on a “use them or lose them basis”, this means that if you haven’t used those sessions by the end of your subscription, those unused sessions are lost to you and will not be refunded. If your paid subscription is a monthly recurring subscription, you teacher-led sessions will expire at the end of each month as described above. As a registered student, you also have access to the community features in the EF Englishtown club.
All subscription fees are non-refundable after your free trial. If you decide to subscribe after the free trial, we require a minimum study period specified in the checkout pages. After that minimum period, you may cancel at any time.
The free trial is available only to first-time users. We cannot offer a free trial unless you sign up with a credit card, but you can still try us risk-free. If you cancel by end of the free trial, you won't be charged. If you want to pay offline, contact our customer service team to know the current money-back guarantee period. You can find the Contact-us link at the top right of every page.
To activate your free trial, you must provide us with valid billing information for use after your trial period. As soon as we receive your order for a subscription with a free trial, you will receive immediate access to the school. We will not charge you during your trial period. You can cancel at any time during that period and be charged nothing at all, ever.
If you paid by credit card and wish to avoid being charged, simply cancel your subscription within your free trial period. To cancel your subscription at any time, visit your account status on the My Course page.
If you do not cancel, after your trial period, Englishtown will charge you your first monthly subscription fee. Thereafter, you will be charged each month to ensure uninterrupted service. We apologize, but we cannot issue any refunds once credit card billing has begun.
Sometimes we offer an introductory package or a free headset when you sign up for a free trial. This is free with your paid subscription. If you cancel during your free trial or opt for a money-back guarantee, you are responsible for the shipping fee. You can also opt out of these offers in the checkout pages.
We cannot offer a free trial if you choose not to pay with a credit card. However, if you pay offline, you can still try the service risk-free for the trial days with our money-back guarantee.Credit card payments
You can choose either:
the standard monthly fee with the option to cancel at any time
a discounted monthly price that is dependent upon a minimum subscription length
If you choose a discounted monthly price, you commit to subscribing for a certain number of months. If you cancel before the specified number of months, you will owe Englishtown the standard monthly price for the months you have used. Before we cancel your subscription, we will charge you the difference between the discounted price you have paid and the standard monthly price.
After initial enrollment, if your credit card expires, is cancelled, is lost, or rendered invalid, your subscription is in danger of termination. You will be contacted and given the opportunity to change your registration data. If your credit card is not successfully recharged and you are not renewed successfully, your subscription will be terminated.Offline payments
For monthly credit card payments, your subscription will automatically renew and you will be billed each month until you cancel. For offline payments, you pay once for a finite number of months. You may renew your subscription when this time expires.
Offline payments are also risk-free with Englishtown's 100% money-back guarantee. If you are not completely satisfied with your course during your trial period, we'll refund your entire course fee. After this period, no subscription fees will be refunded.
We are currently only able to offer offline payment options to residents of Korea and Japan.
As part of the EF group's ("EF") investment in research on faster and more effective ways to learn English, EF has partnered with the University of Cambridge Research Centre for English and Applied Linguistics ("RCEAL"). As part of its research, the RCEAL will gather data from EF's network of English schools to create a rich database for language research studies.
To assist EF and the RCEAL in this research, by enrolling in an EF course, you and/or, if applicable, your parent or legal guardian on your behalf give consent to the RCEAL to reproduce and use for language research purposes any material/information that you author or create during EF courses or activities (for example, your course assignments). This includes use of the materials in their original and transcribed forms ('Data') by the RCEAL in all media and for the full term of copyright in the Data. You understand that the Data will be held confidentially and will be anonymised, which means that your personal data such as your name and contact details will be removed from the Data before being used in RCEAL research, so that no one will be able to trace the Data back to you. Once the Data is anonymised it may be used in academic publications and presentations and in study, teaching and learning materials.
In accordance with the UK Data Protection Act 1998, personal data collected by the RCEAL will be processed only for research purposes and shall be securely stored and deleted/destroyed after a period of 7 years from initial collection. The 'Data Controller' for the processing of data collected by the RCEAL is the University of Cambridge, University Data Protection Officer, The Old Schools, Trinity Lane, Cambridge, UK CB2 1TN, tel. +44 1223 332320, fax +44 1223 332332, email: email@example.com.
Any queries you may have about the RCEAL study and the use of your Data and personal data by RCEAL should be addressed in the first instance to:
EF Education First Research Unit
Research Centre for English and Applied Linguistics (RCEAL)
University of Cambridge
9 West Road
tel. +44 1223 767384
fax +44 1223 767398
email: firstname.lastname@example.org (Dora Alexopoulou, Senior Research Associate, RCEAL)
You agree to indemnify, defend and hold harmless EF Englishtown and its affiliates, partners, suppliers, and employees from any and all liability, claims, costs, or damages arising from your use of the Site or your breach of this Agreement and any of the Terms set out herein.
If any portion of this Agreement is deemed unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement as a whole shall not be deemed unlawful, void or unenforceable, but only that portion of this Agreement that is unlawful, void or unenforceable shall be stricken from this Agreement.
You agree that if EF Englishtown does not exercise or enforce any legal right or remedy which is contained in the Agreement (or which EF Englishtown has the benefit of under any applicable law), this will not be taken to be a formal waiver of EF Englishtown’s rights and that those rights or remedies will still be available to EF Englishtown.
All covenants, agreements, representations and warranties made in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement.
This Agreement represents the entire understanding and agreement between you and EF Englishtown regarding the subject matter of the same, and supersedes all other previous agreements.
If you have any questions about this policy statement, or about any of Englishtown's other policies and practices, please contact us here.
Outside Europe Union Englishtown.com and related services are, if not otherwise specifically mentioned, supplied by:
EF Language Learning Solutions Ltd
Haldenstrasse 4, 6006 Lucerne, Switzerland
Registration Number: CH-100.3.791.842-6
Within the European Union Englishtown.com and related services are supplied by:
EF Online Learning Ltd
1 Little New Street, London, EC4A 3TR, United Kingdom
Registration Number: 7434504
Effective Date: 13/04/2011
EF Language Learning Solutions Ltd (hereinafter referred to as "EF Englishtown" and/or "EF") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: www.englishtown.com.
EF Englishtown complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor.
When we ask information of you, our primary interest is to provide you with more personalized service. We respect your privacy and do not sell, rent or trade your name or personal details to other organizations except as outlined in this policy.
By providing your personal information and photo, you understand and consent to EF using your image, photo, video, and comments. This information is displayed as part of your public profile in our community and can be seen by others. You have the ability to opt-out from the use of your information by updating the choices in the Privacy section on the Account Settings page located here. From time to time we may use some of our customer information in our marketing materials. However, we will never do this without contacting you first and receiving your prior written and explicit consent.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
If you ever discover a fraudulent charge from EF Englishtown on your billing statement, please contact us and you must report it immediately to your credit card provider, in accordance with their standard procedures.
This site makes use of forums, bulletin boards and chat rooms. Please remember that any information you disclose in these areas becomes public. You should always be cautious about the amount of personal information you give to anyone in this context.
We also insist on password verification at sign-in to protect against unauthorized access to your personal profile and course history. If you leave the computer unattended without logging out of the site, we log you out automatically after some time has passed.
Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Despite these security procedures and practices, as is the case with all computer networks connected to the Internet, EF Englishtown cannot guarantee the security of your personal information or any other information provided over the Internet and will not be responsible for breaches of security.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
To send you an Email English lesson every day, we would, of course, need to know your email address. As an Email English subscriber, you will be added to our mailing list to receive occasional emails about service updates, special offers, and promotions from EF Englishtown and other companies within the EF group of companies.
You have the ability to unsubscribe from these emails at anytime, by simply clicking on the unsubscribe link included at the bottom of each email we send.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We are committed to protecting the privacy of children. This and all of our websites are general audience sites and not designed or intended to attract children under the age of 13. We do not knowingly collect or solicit personal information from any person we actually know is under the age of 13, nor do we send them requests for personal information, unless we first obtain permission from that child's parent or legal guardian.
EF Englishtown offers English courses online at competitive prices. To take one of these courses, enjoy a free trial or become a user of our community services, you need to become a member of EF Englishtown. During registration we collect information such as your name and email address. We also ask for demographic information (such as age and gender) in order for you to create a profile. You may also be asked to supply us with credit card information, so that you can pay for the services you request. This information is encrypted on a secure server. As a member, you will be added to our mailing list to receive occasional emails about service information, special offers, and promotions from EF Englishtown and other companies within the EF group of companies.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, amend or delete your personal information by making the change on our member information page, by contacting our Customer Support here or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access your personal information within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Note that your free account remains active even if your subscription to our paid services has expired.
Editing your profile. You may change your profile at any time by updating the My Profile page in our Community here. Your changes will be updated immediately.
Deleting or deactivating your profile. You may delete or deactivate your profile at any time by contacting our Customer Service team here.
Removal of an unauthorized profile. If you wish to request the removal of an unauthorized profile you may do so by contacting our Customer Service team here.
You may change the privacy settings by updating the Privacy section of the account settings here. Changing your privacy settings will allow you to control who is able to see information about you such as your personal information, your photo, your online status, and your status updates.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We use the service of a third party tracking utility company to track the behavior of visitors to our site. However, we do not have access to or control over their cookies. The information we collect through our third party tracking utility company is completely anonymous and is used to improve our services and marketing efforts.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
In some of our email messages, we use a “click-through URL” linked to content on the EF Englishtown website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
We may provide you the opportunity to participate in quizzes or contests on our site. If you participate, we will request certain personally identifiable information from you. Participation in these quizzes and contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address), and demographic information (such as zip code).
We may use this information to personalize our communications to you and to suggest more relevant products and services.
Our Web site offers publicly accessible blogs or community forums.You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
This site contains links to other sites. Please be aware that Englishtown is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any website that collects personally identifiable information. This privacy statement applies only to information collected by the Englishtown website.
We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to request to have your testimonial removed you contact our Customer Service here.
If you decide to refer a friend to our site as part of EF Englishtown contests or other promotions, we ask you for the friend's email address and give you the option of sending them a personal message. EF Englishtown will then send a one-time, automatically generated email message inviting your friend to visit our site. EF Englishtown stores the email address in your personal file solely for the purpose of crediting you if your friend becomes a member. Your friend may contact us at here to request that we remove this information from our database.
We also utilize an import contacts feature to help you keep in touch with your contacts and other members. We make it easy for you to invite people from your email address books to join you on our Site. At your request we will search your email address book to help you import your contacts to our site. When we do this, we do not store any of your contacts' information our our servers. We may send an email on your behalf to your contacts, but we do not keep their email address or any other information until they register for our site themselves.