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Professor James Bell's office English column
English a boss likes to hear
So you've landed a much desired job in a foreign company, but every time you need to communicate with your boss in English, you freeze up. Fear not! Exhibit the following five qualities and use the corresponding phrases - they're sure to make your boss love you!
Enthusiasm
A positive attitude can make a big difference! Make your passion known by volunteering for tasks using the phrase, "I'd be happy to do that." Additionally, communicate willingness to take on responsibilities by asking, "Is there anything else you'd like me to do?" Of course, when your boss thanks you for your work, reply with, "My pleasure" to show you truly like what you're doing!
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Support
We all like to be around people who see eye to eye with us, or who hold the same opinions as we do. Be supportive of your boss's ideas, and you'll surely get on his or her good side. Use expressions like "Good point!", "I couldn't agree with you more" and "That's exactly how I feel" to convey agreement. Your boss will appreciate your support.
Politeness
Remember that a sincere "please" or "thank you" can go a long way. Even if you have a friendly relationship with your boss or manager, it's important to be polite. If you have an urgent need while your boss is speaking with someone else, be sure to say, "Excuse me for interrupting." If you request information, you can add, "Please get back to me as soon as possible." Finally, when they respond, tell them, "Thanks for your help!"
Efficiency
Hard work is an aspect we can't forget! You will definitely be appreciated if you are on the ball, or capable and efficient in your work. When assigned a task, say, "I'll get right on that" to show you will begin working on it immediately. Or, you can tell your boss, "I'll get that to you by 6 p.m." if he or she inquires about something you are working on.
Imagination
If you have a brilliant idea, don't be afraid to suggest it! This reveals that you're innovative, ambitious, and looking for ways to improve the company. Use phrases such as "I was thinking that it might be a good idea to ? or "Why don't we ? to introduce your ideas in a non-threatening way. Additionally, prepare yourself for rejection, as not all ideas are an overnight hit, or immediate success - but that doesn't mean you should stop suggesting them!
More office English tips from James!
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Ask James James answers all of your office English worries!
Q:Dear James,
My foreign colleague is so noisy in office. I wanna tell him to keep quiet, but I don't know how to say it politely. Would you help me, James?! Jean, Paris
A:Dear Jean, I understand that it is difficult to work when someone is making a lot of noise. To get your colleague to quiet down without offending him, why don't you try this the next time he starts to get loud. Simply turn around and say in a quiet, polite voice "Would you mind keeping your voice down a little? I think that people are trying to work. Thanks!" Then give him a big smile and he should get the idea. Best,James
Q:Dear James,
I would like to send a formal proposal to a new client, but I never know if I should use "Miss", "Ms" or "Mrs" when writing. Please help! Ed, Seoul, Korea
A:Dear Ed, Here is the rule for titles. "Miss" and "Mrs." bear reference to that woman's marital status. If she is not married, then she is "Miss Smith". If she is married, they you would refer to her as "Mrs. Smith". If you don"t know the marital status of your new client, the best would be to use "Ms. Smith", which does not refer to her marital status at all. Best,James
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